AI Driven Customer Engagement Center for Public Sector Energy & Utility Customers


This event qualifies for 1 CPEs


Join us to discover how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
 
Key Takeaways:
  • Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
  • Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
  • Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.

Speaker and Presenter Information

Katrina Chakraborty

Director,

Consulting Services

CGI

 

Bob Faigel

Director Alliances, Salesforce, AMER

CGI

 

Kristy Ortiz

Director, U.S. Marketing - Energy & Utilities

CGI

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government


Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Thu, Aug 29, 2024, 2:00pm - 3:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Event Sponsors


Organizer
Salesforce Government Team at Carahsoft


Contact Event Organizer



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