AI Driven Customer Engagement Center for Public Sector Energy & Utility Customers
Join us to discover how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
Key Takeaways:
- Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
- Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
- Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.
Speaker Details
Katrina Chakraborty
Director,
Consulting Services
CGI
Bob Faigel
Director Alliances, Salesforce, AMER
CGI
Kristy Ortiz
Director, U.S. Marketing - Energy & Utilities
CGI
Event Topic
Artificial Intelligence, Cloud Computing, TechnologyRelevant Audiences
All State and Local Government, All Federal GovernmentOther Agency
Other Federal Agencies
Event Type
Virtual / Online
Event Subtype
Webinar / Webcast
When
Thu, Aug 29, 2024 | 2:00 pm - 3:00 pm ET
Registration Cost
Complimentary
Sponsors