Navigating Complexity: How to Simplify Government Program Adoption

Navigating government programs can be a complex process for people. Discover how to provide the information they need to effectively serve themselves. Our discussion will focus on an engagement approach designed to reduce barriers before, during, and after program adoption.

Key takeaways:

• Utilize budget more effectively by informing people with the information they need to reduce call volume.
• Reduce barriers and decrease frustration by answering user questions before they come up.
• Analyze customer experience and performance metrics to pinpoint and address gaps in strategy.