GRANICUS

Agencies are navigating rising service demands, resource constraints, and public expectations that continue to outpace legacy systems. In that environment, leaders need a clear view of which emerging innovations can tangibly improve government work — and which are still unproven.

Join us Wednesday, May 6 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn about the tools and approaches already showing real traction in government. We’ll focus on what’s working, where agencies are experimenting, and what leaders should weigh before adopting something new.

Specifically, you'll learn:

• Real use cases where new capabilities are reducing manual work and improving constituent interactions.
• Practical innovations — from workflow automation to smarter communication channels — that strengthen service delivery.
• Key governance questions around privacy, accessibility, sustainability, and long-term value.

City and county governments across the country are facing tighter budgets. Accompanying the financial pressures, these smaller government entities are facing rising service demands and trying to cope with chronic staffing shortages. In this turbulent landscape, agentic AI offers a way to improve services, cut legacy IT debt, and provide assistance to overwhelmed employees.

Counties and cities already use AI to improve public safety, optimize urban planning and transportation, and streamline internal operations. Using pilot programs, they can experiment with AI-generated public agents to identify constituent-facing solutions and scale them as needed.

Learning Objectives:

• Establish priorities for areas of immediate attention for agentic AI pilot programs
• Evaluate the steps to set up an AI public agent program, including the metrics to measure both cost savings and user outcomes
• Explore strategies for connecting key data sources and removing barriers that may prevent your public agent from serving residents comprehensively

What you will learn

The session will highlight how GXA is expanding beyond resident Q&A to augment both resident service and internal staff workflows, while maintaining trust, accountability, and system integrity.

Attendees will see how Granicus is advancing responsible AI adoption through investments including:

•  Conversational voice AI, with real‑world examples of resident interactions, live transfer to staff, and preserved context across channels. 
•  Support for both centralized call centers and departmental service models, recognizing that many agencies operate without a consolidated 311 environment. 
•   Key system connectors and integrations that enable AI‑supported service delivery without disrupting systems of record. 
•  A forward‑looking view of AI‑powered workflow support, including agent‑backed processes designed to assist staff with discrete tasks such as permitting, public records, and case management. 

This session delivers a focused look at current GXA capabilities and new developments launching this year, offering clear, practical strategies for AI-driven government service delivery.

Join us to see how Granicus empowers your team to streamline operations, strengthen resident service, and ensure public trust with intelligent, purpose-built AI solutions.

Everyone is talking about AI. Far fewer are actually leading with it.

Across state and local government, there’s a growing divide between agencies experimenting with AI and those using it to reshape how services are delivered, decisions are made and operations are run. The difference isn’t access to technology. It’s clarity, governance and execution.

In this exclusive session, part of Government Technology’s CXO Webinar Series, we sit down with Karthik Anbalagan, general manager for emerging technologies at Granicus, to unpack what it really means to lead in AI — and why some agencies are pulling ahead while others are stuck in pilot mode.

You’ll learn:

• What separates AI leaders from everyone else — including how leading agencies approach governance, scale and long-term strategy
  
• Why disconnected pilots and point solutions create risk — and how to avoid repeating past technology sprawl
  
• How to think about AI as an ongoing capability — including the tradeoffs between building internally versus partnering to sustain momentum over time

The Texas Digital Government Summit is where innovation meets impact!

Bringing together the brightest minds in state and local government, this summit empowers public-sector leaders to explore cutting-edge technologies, modernize operations, and solve pressing challenges. From cybersecurity and AI to data governance and digital service delivery, sessions are designed to spark insight, foster collaboration, and accelerate real-world results. Whether you're shaping strategy or implementing solutions, the Summit delivers valuable peer connections and actionable guidance to help move your mission forward.

Open to Public Sector only.

The Bay Area Digital Government Summit is where innovation meets impact!

Bringing together the brightest minds in state and local government, this summit empowers public-sector leaders to explore cutting-edge technologies, modernize operations, and solve pressing challenges. From cybersecurity and AI to data governance and digital service delivery, sessions are designed to spark insight, foster collaboration, and accelerate real-world results. Whether you're shaping strategy or implementing solutions, the Summit delivers valuable peer connections and actionable guidance to help move your mission forward.

The GovAI Coalition Summit is being hosted by the GovAI Coalition, the City of San José and Government Technology, in the San Jose Convention Center. This significant location positions this event in the heart of Silicon Valley, the global epicenter of AI and technological innovation. Attendees will discover cutting-edge AI trends, ethical practices, data management, and practical applications in public safety, transit, and government operations, while exploring inclusive adoption and innovative policy development.

About the GovAI Coalition

The GovAI Coalition includes members from over 900 local, state, and federal agencies in seven countries. The Coalition is united in their mission to enable public sector AI to serve the public good through resource sharing, standards, and advocacy.

The GovAI Coalition is committed to:

• Using AI for social good
• Ensuring ethical, non-discriminatory, and responsible AI governance
• Promoting vendor accountability
• Improving government services
• Fostering cross-agency collaboration and knowledge sharing

Learn more on the GovAI Coalition website.