GovLoop

Agencies have many options for improving the customer experience, but limited resources. The question is: Which tactics or tools actually deliver a measurable outcome?

Join us online Monday, Sept. 14, from 4–4:30 p.m. ET/1–1:30 p.m. PT, as we explore different ways to assess the success of your CX efforts and to use those measures to optimize key programs.

You'll learn how to:

• Identify practical ways to elevate CX with the resources you already have.
• Use metrics to monitor the performance of your programs continuously.
• Combine quantitative and qualitative input for a more complete picture.

As agencies respond to executive orders and new federal priorities around AI adoption, the focus is shifting from pilots to practical outcomes. Leaders are looking for ways to use AI to reduce manual work, improve operations, and help employees focus on higher-value tasks — all while maintaining security and accountability.

Join us online Wednesday, Sept. 16, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear how government employees are using AI to streamline operations, increase productivity, and deliver better outcomes.

You'll Learn:

• Where AI is creating the greatest operational value today.
• Lessons learned from real-world agency implementations.
• How to balance innovation, governance, and security.
• Steps to scale AI initiatives and drive lasting impact.

As agencies modernize critical systems and infrastructure, they must also adapt how they protect operational technology (OT) environments from evolving cyber threats. Emerging approaches such as network segmentation, secure remote access, AI-enabled monitoring, and Zero Trust architectures are helping agencies reduce risk while improving resilience.

Join us online Thursday, Sept. 17, from 2–2:50 p.m. ET/11–11:50 a.m. PT, as government and industry experts discuss practical strategies for securing OT systems, improving visibility across environments, and strengthening critical infrastructure in an increasingly connected and AI-enabled world.

For years, government modernization efforts focused on upgrading legacy systems and moving services online. Today, the conversation is broader.

Agencies are being asked to modernize not just their technology, but also their operations, workforce, data strategies, cybersecurity practices, and service delivery models. At the same time, new federal priorities around efficiency, AI adoption, and customer experience are raising expectations for what modernization can achieve. 

Join GovLoop online on Wednesday, Sept. 23, from 12-4 p.m. ET/9 a.m.-1 p.m. PT to explore the new pillars of modernization shaping government today. Through keynotes, case studies, and expert discussions, you'll hear how public-sector leaders are building more resilient, agile, and mission-focused organizations — and the strategies they are using to turn modernization goals into measurable outcomes. 

You'll learn:

• How agencies are redefining modernization beyond technology upgrades.
• Where AI, automation, data, and cybersecurity fit into today's modernization strategies.
• How leaders are improving efficiency while strengthening mission delivery.
• Practical approaches for building a more agile and future-ready government.

Identity is the foundation of modern cybersecurity; it extends far beyond the workforce. Government agencies must secure a growing ecosystem of employees, contractors, applications, service accounts, automated processes, and emerging AI agents that require access to critical systems and data.

As agencies advance Zero Trust strategies and adopt AI-enabled technologies, establishing strong identity governance is essential to maintaining visibility, enforcing consistent policies, and reducing risk across all identities.

Join us online Thursday, Sept. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to explore practical approaches for governing human and non-human identities, improving identity visibility, and preparing for the secure adoption of AI-driven technologies across government environments.

You'll learn:

• How human, machine, and AI identities fit into a modern Zero Trust framework.
• Why identity governance is critical for managing the lifecycle and access of both human and non-human identities.
• Strategies to improve visibility, policy enforcement, and oversight across identities and connected systems.
• How to prepare your agency to securely govern AI agents as they become an integral part of government operations.

As agencies face growing demands to do more with less, improve service delivery, and meet new efficiency mandates, many are rethinking the processes that slow work down. From outdated workflows and siloed systems to manual approvals and duplicative tasks, operational friction can stand in the way of mission success.

Join us online Wednesday, Sept. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to explore how government leaders are streamlining operations, modernizing workflows, and building more agile organizations.

What you'll learn:

• How agencies are identifying and eliminating operational bottlenecks.
• Lessons learned from modernization efforts across government.
• Steps leaders can take to drive lasting operational improvements.