Government Customer Experience & Engagement Summit 2025
As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the government customer experience?
Join federal experts, thought leaders, and practitioners as we discuss how emerging technologies—such as AI, cloud platforms, and data-driven insights—are revolutionizing government CX. Explore best practices, the role of digital transformation, and how fostering a customer-first culture can empower federal agencies to streamline operations, build trust, and deliver exceptional experiences. Whether tackling challenges in citizen services, improving employee experience, or implementing innovative technologies, the 2025 Carahsoft Customer Experience and Engagement Summit will showcase the potential of CX to transform government services and make lasting impacts for constituents.
Event Topic
Citizen Engagement, Networking, TechnologyRelevant Audiences
All Federal Government, National Guard, Air Force, Coast Guard, Navy, City Government, Central Intelligence Agency, Department of Agriculture, Department of Commerce, Department of Defense, Department of Energy, Department of Health and Human Services, Department of Homeland Security, Department of Housing and Urban Development, Department of Interior, Department of Justice, Department of Labor, Department of State, Department of Transportation, Department of the Treasury, Environmental Protection Agency, Federal Aviation Administration, Federal Communications Commission, Food and Drug Administration, Federal Emergency Management Agency, General Services Administration, Government Accountability Office, National Aeronautics and Space Administration, National Institute of Health, National Security Agency, U.S. Agency of International Development, U.S. Census Bureau, U.S. Office of Personnel Management, U.S. Postal Service, Veterans AffairsOther Agency
Other Federal Agencies, Judicial Branch Agencies, Foreign Governments/Agencies
Government and Military (.gov/.mil email required):
$ 0.00
Private Sector, Government Contractors, Retirees:
$ 249.00
The Westin Washington, DC Downtown | Potomac Ballr
999 9th Street NW
Washington, District Of Columbia, US, 20001