Navigating the Big Beautiful Bill: How AI Can Help Communities Adapt to the New Public Benefits Landscape

The federal One Big Beautiful Bill Act (H.R. 1) is rewriting the rules on public benefits. From Medicaid and Medicare to SNAP, millions of residents are facing new eligibility checks, work requirements, and reduced coverage windows. The stakes are high—and so is the demand for clear, timely communication.

Join Government Technology and NiCE for a live webinar on how AI-powered tools are helping agencies manage this new era of complexity while keeping communities connected to the support they need.

Leadership from the North Carolina Department of Health and Human Services will join the conversation to share firsthand about their successful implementation of AI-powered engagement for benefits programs and their plans to build on that success in the future.

You’ll learn how your agency can:

• Automatically notify citizens about eligibility changes, deadlines, and requirements—across multiple programs and languages
• Offer guided, step-by-step assistance for completing applications online—from health benefits to food assistance.
• Automate multilingual support and follow-ups to reduce confusion and increase application success.
• Lighten the burden on contact centers by empowering constituents with self-help tools that are available anytime, anywhere.