Change Without a Mandate: Reducing Risk and Empowering Staff with Smarter Workflows

For public sector leaders, introducing new technology is never just about the tool — it’s about people, processes and trust.

Washington County, Oregon, faced familiar IT challenges: siloed systems, manual spreadsheets and the risks of human error. The county's success in implementing new technology didn’t come from mandates but from empowering end users and guiding change with intention.

This webinar will cover how the IT team of Washington County inspired technology adoption across departments and built lasting value through modern work management practices.  

Attendees will learn:

• Practical ways to drive buy-in and change
• Why reducing human error becomes a catalyst for change
• How empowering staff creates resilience and long-term transformation