Celebrating 29 Years of 311's Evolution from Landlines to Digital Front Doors

Attendees joined us for this special anniversary webinar as we explored the incredible journey of 311’s transformation from landlines and legacy phone banks to today’s smart, user-friendly digital front doors. Attendees heard from government innovators and CSA 311 tech experts as we reflect on the past, assess today’s tech landscape, and envision what the next era of 311 might look like.