Proving ROI in Government IT: How AI-Powered Operations Improve Reliability, Efficiency and Public Services

State and local government IT leaders face a growing disconnect: Public expectations for always-on digital services continue to rise, even as budgets shrink, legacy systems age and staffing remain constrained.

Too often, technology investments are judged by cost alone without fully accounting for downtime, staff burnout, service disruptions and the long-term impact on public trust.

Increasingly, agencies are turning to AI-powered operations and automation to close this gap. By improving incident response, reducing system outages and giving IT teams greater visibility across complex environments, AI and AIOps platforms are helping governments move from reactive "firefighting" to more resilient, cost-effective operations.

But how do leaders quantify the value of these investments? And what metrics resonate with budget offices, auditors and elected officials?

In this one-hour Government Technology webinar, sponsored by PagerDuty, public sector and industry experts will explore how state and local governments can use AI-driven operational tools to deliver measurable ROI while improving service reliability for residents, students and employees.

Attendees will learn:

• Why traditional ROI models often fall short for government IT — and how to adapt them
• How downtime, slow incident response and manual processes quietly drain budgets
• Where AI and AIOps are already delivering measurable value in government operations
• What metrics matter most when justifying investments to oversight bodies