Name: Humans, AI & the Future of Contact Centers
Start: 2026-05-19
End: 2026-05-19
Location: Tableau Office

<p>Move your organization from planning to real modernization in this high-impact half-day event, where organizational leaders and industry experts will help you assess your contact center&rsquo;s maturity, explore a proven modernization framework and see how AI, agentic technology and the Salesforce platform can accelerate transformation while giving you practical, actionable skills you can apply immediately.</p>

<p><strong>What You&rsquo;ll Learn:</strong></p>

<ul>
	<li>
	<div>Define a clear modernization roadmap using a proven maturity framework.</div>
	</li>
	<li>
	<div>Design an end-to-end customer journey across channels with Salesforce.</div>
	</li>
	<li>
	<div>Apply real-world lessons to effectively pair Salesforce with Professional Services.</div>
	</li>
	<li>
	<div>Build practical skills through a hands-on workshop focused on measurable impact.</div>
	</li>
</ul>


Move your organization from planning to real modernization in this high-impact half-day event, where organizational leaders and industry experts will help you assess your contact center’s maturity, explore a proven modernization framework and see how AI, agentic technology and the Salesforce platform can accelerate transformation while giving you practical, actionable skills you can apply immediately. What You’ll Learn: Define a clear modernization roadmap using a proven maturity framework. Design an end-to-end customer journey across channels with Salesforce. Apply real-world lessons to effectively pair Salesforce with Professional Services. Build practical skills through a hands-on workshop focused on measurable impact.