<p>Public sector IT and HR teams had been stretched thin as service demands rose and staffing stayed flat. The 45-minute session introduced Salesforce’s Agentic-First IT Service Solution, showing how an always-on digital labor layer could automate high-volume tasks and help agencies scale service delivery without added burden.</p><div><strong>Key Takeaways:</strong></div><ul><li><div>Attendees learned how agentic AI resolved end-to-end workflows and fit into their existing Salesforce environment.</div></li><li><div>They saw real results from a public sector agency that reduced its ticket backlog by 30%.</div></li><li><div>They got a live look at how automation freed capacity across IT and HR.</div></li></ul>


Public sector IT and HR teams had been stretched thin as service demands rose and staffing stayed flat. The 45-minute session introduced Salesforce’s Agentic-First IT Service Solution, showing how an always-on digital labor layer could automate high-volume tasks and help agencies scale service delivery without added burden. Key Takeaways: Attendees learned how agentic AI resolved end-to-end workflows and fit into their existing Salesforce environment. They saw real results from a public sector agency that reduced its ticket backlog by 30%. They got a live look at how automation freed capacity across IT and HR.

On-Demand

Webinar / Webcast

Artificial Intelligence

Human Resources

State and Local Government

agency

Federal Government

Salesforce Government Team at Carahsoft

Carahsoft Technology Corp.

<div>IT &amp; HR Service</div><div>Salesforce</div>

<div>Sr. Director Solution Engineering</div><div>Salesforce</div>

<div>Distinguished Solution Engineer</div><div>Salesforce</div>

Scaling Government IT Operations with Trusted AI

Speaker Details

Jason Cook

Shannon Schupbach

Jeremy Blankenship