AI in Government: State CDO on What Works in Citizen Engagement

The State of Massachusetts didn’t read a case study about deploying AI in government, they prepared, launched, and are running it, at scale, for actual Massachusetts residents. On June 4th, their Chief Digital Officer and Zappix will share what actually worked, where it fell short, and what agencies should do differently before they invest.

Janak Joshi, a government technology executive who has deployed AI at scale across millions of citizens in Massachusetts, will join Zappix, a leader in AI-powered citizen engagement, for a candid, experience-driven conversation on what separates successful AI adoption from costly missteps. 

In this session, we will cover:

• What true AI readiness looks like in government and public sector environments
• Where AI drives measurable impact vs where simpler automation is more effective
• How to evaluate and calculate real ROI beyond surface-level cost assumptions
• Common traits of successful AI deployments in government engagement
• Practical lessons from real-world, large-scale implementations

Led by Yossi Abraham, CEO of Zappix, the candid discussion with Janak Joshi will explore the real-world impact and evolving role of AI in government engagement today.