Name: From Chaos to Catalog: Building a Service Offering IT Can Actually Deliver On
Start: 2026-10-27
End: 2026-10-27

<div>Turn Your Service Catalog into a Scalable System</div><div><br>Most IT teams didn't design their service catalog; it just accumulated. The result is a sprawling list of request types with no clear ownership, inconsistent SLAs, and fulfillment workflows that rely on tribal knowledge rather than repeatable process.</div><div><br></div><div><div>In this session, we'll make the case for treating your service catalog as a strategic asset: one that's curated, governed, and built to scale. We'll cover catalog design principles, how to define and assign service ownership, the role of automation in fulfillment, and how mature organizations are expanding beyond IT to bring HR, Finance, and Facilities onto the same platform.</div><div><br>Because a great service catalog isn't just a menu, it's a commitment.</div></div>

Turn Your Service Catalog into a Scalable System Most IT teams didn't design their service catalog; it just accumulated. The result is a sprawling list of request types with no clear ownership, inconsistent SLAs, and fulfillment workflows that rely on tribal knowledge rather than repeatable process. In this session, we'll make the case for treating your service catalog as a strategic asset: one that's curated, governed, and built to scale. We'll cover catalog design principles, how to define and assign service ownership, the role of automation in fulfillment, and how mature organizations are expanding beyond IT to bring HR, Finance, and Facilities onto the same platform. Because a great service catalog isn't just a menu, it's a commitment.