Service Delivery and Experience Summit 2026

As governments and organizations strive to deliver faster, more secure, and user-centric services, artificial intelligence is transforming how we design, operate, and improve digital experiences. Modernizing AI-Powered Digital Services brings together thought leaders, technologists, policymakers, and service delivery experts to explore how AI can be responsibly and strategically embedded across critical systems – from citizen-facing portals and digital assistants to back-end analytics and decision-making frameworks. Attendees will gain actionable insights into harnessing generative AI, machine learning, and automation to reduce friction, increase accessibility, and elevate trust in public and private sector services. 

This summit will showcase real-world use cases, policy frameworks, and technology solutions that drive measurable outcomes. Sessions will focus on designing AI-ready infrastructure, protecting user privacy, enabling ethical innovation, and upskilling the workforce for an AI-augmented future. Whether you’re modernizing legacy platforms, improving digital equity, or scaling intelligent services securely and at speed, this gathering offers the strategic vision and technical depth to help you lead with confidence in the age of AI.

AI transforms customer service and improves customer experience (CX) by making interactions faster, smarter, more personalized, and available around the clock. Here's how it reshapes service delivery across both private and public sectors.

Join ACT-IAC in collaboration with Dorris Consulting to discover how AI can effectively be utilized in CX and DX to revolutionize government services and ensure they meet the needs of today’s citizens and employees.