10 AI Value Metrics for Tech Services Leaders to Drive Business Growth

What you’ll learn

• How to select and prioritize AI value metrics that align with growth, margin improvement, workforce productivity and client experience

• How to build an executive-level AI dashboard using leading and lagging indicators

• How to evaluate AI investments across growth, efficiency, adoption and client outcomes

• How to demonstrate business value and support more effective AI investment decisions

AI investments are accelerating across tech services organizations, yet many leaders still struggle to demonstrate which initiatives are delivering meaningful business value. Designed for tech services leaders responsible for practice strategy, P&L performance, delivery transformation and workforce productivity, this webinar introduces Gartner’s framework of 10 AI value metrics.

Attendees will learn how to move beyond isolated productivity measures and adopt a balanced set of metrics that assess growth, efficiency, talent development, adoption, governance and client outcomes. The session will explore how to build executive-level dashboards, prioritize AI initiatives, support investment decisions and demonstrate the business impact of AI across the organization.