Closing the Communications Gap in Federal Recordkeeping

Federal agencies have well-established processes for capturing email, but text messaging, messaging apps, and other tools are creating new recordkeeping and security challenges. Unlike traditional email environments, where capture and retention workflows are standardized, agencies today face a fragmented landscape of modern communications that often fall outside traditional governance processes. The result is potential gaps in FOIA response, investigations, audits, records retention, and oversight.

In this webinar, we'll lead a practical discussion on how agencies are addressing communications capture, governance, and security across mobile devices, messaging platforms, and more. We'll explore where agencies are most exposed today, and how to securely manage modern communications without disrupting users or workflows.

Attendees will learn:

• How modern communication channels impact FOIA response, records retention, and investigations
• Common communications gaps that can create compliance, legal, security, and investigation risk
• Practical approaches for securely capturing and governing communications across text messaging and consumer messaging apps
• Key considerations for modernizing communications governance while maintaining compliance and transparency

Join us for a practical discussion on reducing risk, improving records readiness, and modernizing communications governance across the channels that matter most to your U.S. federal agency.