Federal agencies evaluating ITSM solutions have historically worked from a short list of FedRAMP-approved options. That list is getting longer. Join Freshworks, Carahsoft, and VTG for a webinar on what Freshservice's entrance into the federal market could mean for your agency's next ITSM move. Attendees of this webinar will learn about: - Freshservice in action today: Moving off a legacy system requires a clear strategic vision and strong executive alignment. Jack Schmidt from Argonne National Laboratory (a US Department of Energy lab) will share key takeaways from their migration journey from a legacy platform to Freshservice, offering actionable guidance for public sector peers planning their own ITSM modernization efforts.
- Where certification stands: Freshservice is listed on the FedRAMP Marketplace with "In Process" status toward FedRAMP Class C (Moderate) certification and is built on AWS GovCloud (US). We'll discuss what that means for agencies evaluating ITSM modernization and planning future procurements.
- A Gartner recognized ITSM platform: Freshworks was named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, with ITSM, ITAM, ITOM, and enterprise service management capabilities unified on a single platform. That's particularly relevant for agencies considering shared services beyond IT.
- Deployment measured in weeks: Freshservice customers can deploy in weeks rather than the lengthy implementation cycles often associated with legacy ITSM platforms. We'll explore what that deployment model looks like in a government environment and how it can reduce administrative burden and total cost of ownership.
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