Reduce Repeat Tickets: SolarWinds ITSM for Higher Education

Repeat requests and busy periods like registration and exams can stretch lean campus IT teams thin. Join us for a webinar to explore practical ways to expand self-service and deliver more consistent support to faculty, staff and students.

We’ll compare SolarWinds Service Desk (SaaS) and Web Help Desk (self-hosted) for different campus requirements. We’ll also explore Web Help Desk 2026.2.1, including its refreshed interface, multi-tab workflows, richer ticket communication and security improvements.

Attendees will learn:

• How to reduce repeat requests through self-service and more efficient service desk processes
• Ways to support users consistently across departments and campuses during peak periods
• How to choose between SaaS and self-hosted ITSM based on operational needs
• How the new Web Help Desk workflows can reduce context switching, plus what to review before upgrading

Register now to find practical ways to ease your team’s workload and improve campus support.