From Scattered Knowledge to Trusted Answers

Name: From Scattered Knowledge to Trusted Answers
Start: 2026-11-04T13:00:00-04:00
End: 2026-11-04T13:50:00-04:00

This event qualifies for:

1 CPEs

Virginia Commonwealth University (VCU) faced a common challenge: employees struggled to quickly find the right information and deliver consistent answers because critical knowledge was scattered across teams and systems. As a result, response quality and efficiency suffered, making it harder to provide a consistent employee and customer experience.

In this webinar, VCU will share how they addressed these challenges with RightAnswers’s knowledge management solution, creating a more centralized, governed and accessible knowledge foundation. We’ll explore the problems that prompted VCU to act, what changed after implementing RightAnswers and the impact of making trusted knowledge easier to find, manage and maintain.

You’ll learn how VCU approached knowledge management, the lessons they learned along the way and how a stronger knowledge foundation can help organizations improve employee productivity, consistency and the overall experience for the people they serve.

Key takeaways:

The knowledge management challenges VCU was experiencing and why they needed to change
How VCU approached centralizing and governing institutional knowledge
How VCU moved from identifying the need for change, through the decision and purchasing process, to implementation and adoption of RightAnswers
How VCU leveraged the flexibility/customization of RA to fit directly into their workflow
How RightAnswers helped make trusted information easier to find and maintain
Lessons learned and considerations for organizations looking to modernize their own knowledge strategy

If you have any questions, please don't hesitate to reach out!