Name: Making the Case for CX: How to Gain Buy-In From Colleagues and Stakeholders
Start: 2026-11-02T16:00:00-04:00
End: 2026-11-02

Customer experience (CX) leaders know the impact of their work, but gaining support from colleagues and stakeholders isn't always easy. Whether you're advancing a new initiative or building a more customer-centered culture, communicating the value of CX is critical.Join us online Monday, Nov. 2, from 4-4:30 p.m. ET/1-1:30 p.m. PT as we explore practical strategies for earning CX buy-in. We'll discuss how to connect CX efforts to mission outcomes, demonstrate impact through data and storytelling, and address common misconceptions about customer experience.You'll learn how to:<ul><li>Communicate the value of CX to diverse stakeholder groups.</li><li>Connect outcomes to mission and organizational goals.</li><li>Use data to build support for CX initiatives.</li></ul>

Customer experience (CX) leaders know the impact of their work, but gaining support from colleagues and stakeholders isn't always easy. Whether you're advancing a new initiative or building a more customer-centered culture, communicating the value of CX is critical. Join us online Monday, Nov. 2, from 4-4:30 p.m. ET/1-1:30 p.m. PT as we explore practical strategies for earning CX buy-in. We'll discuss how to connect CX efforts to mission outcomes, demonstrate impact through data and storytelling, and address common misconceptions about customer experience. You'll learn how to: Communicate the value of CX to diverse stakeholder groups. Connect outcomes to mission and organizational goals. Use data to build support for CX initiatives.