Orchestrating Empathy at Scale During a Crisis
This event qualifies for:
When disaster strikes, emergency communication channels can quickly become overwhelmed with urgent requests, fragmented information, and increasing demands on frontline staff. Government agencies need solutions that help teams respond faster while maintaining the human connection residents depend on during critical moments.
Join Twilio product experts to explore how AI-augmented operations can help modernize crisis response. Discover how agentic AI and intelligent orchestration streamline routine triage, preserve conversation context across channels, and enable emergency personnel to focus on the most complex, high-priority situations.
Join Twilio product experts to explore how AI-augmented operations can help modernize crisis response. Discover how agentic AI and intelligent orchestration streamline routine triage, preserve conversation context across channels, and enable emergency personnel to focus on the most complex, high-priority situations.
In this webinar, you'll learn how to:
- Reduce administrative workload by using AI to handle routine inquiries and initial triage
- Enable residents to move seamlessly between voice, text, and messaging channels without repeating critical information
- Measure and report resident trust as a meaningful operational metric for leadership and oversight teams
Speaker Details
Lauren Hewitt
Director of Business Operations
Twilio
Savi Chakraborty
Senior Product Manager Manager
Twilio
Stephen Gheysens
Lead Solutions Architect, Public Sector
Twilio
Event Topic
Artificial Intelligence, Emergency Management, MobileRelevant Audiences
All State and Local Government, All Federal Government
Event Type
Virtual / Online
Event Subtype
Webinar / Webcast
When
Tue, Nov 17, 2026 | 1:00 pm - 2:00 pm ET
Registration Cost
Complimentary
Sponsor
Organizer