Genesys

AI success is often isolated, limited to pilot efforts that tackle one specific challenge or workflow. AI pilots are most focused on getting the technology right; implementing an enterprisewide AI strategy requires alignment across leadership, workforce, procurement, and mission teams, though definitions of success, ownership, and ROI remain unclear.

How agencies can move beyond the isolated success in a pilot and achieve similar results across their organizations is more a strategic challenge than a technical one. It requires shifting from a use case to capability, from technology experiment to an operational effort, by prioritizing scalable infrastructure, robust data governance, and change management.

Learning Objectives:

• Identify organizational and work culture barriers that need to be addressed
• Review your agency’s budget and procurement activities to ensure funding is available as scaling up takes place
• Delineate your agency’s automation and AI priorities to maximize both effectiveness and impact