NinjaOne

State and local governments are concentrating on improving internal operations in order to deliver services more efficiently and cost-effectively. In plain terms, agencies want to simplify the work employees do and the steps constituents must take to receive services.

State-level CIOs are looking to reduce operational friction, leverage technology to automate processes, and streamline bureaucracy for both employees and the public. For instance, agencies are automating repetitive, rules-based tasks, such as digitizing frequently used documents to send and receive; defining principles that minimize the need for citizens to submit the same information multiple times to different agencies; and asking employees for suggestions to remove bottlenecks in their processes. 

Learning Objectives:

• Understand your agency’s workflow and where bottlenecks, duplication, and repetitive tasks slow down performance
• Evaluate the customer experience and how to align digital services with their needs, such as consolidating agency-wide digital phone, and in-person experiences to reduce friction
• Delineate metrics that can track performance improvements and employees’ job satisfaction 

Join us for an unforgettable week in vibrant Las Vegas, where hands-on learning, powerful collaboration, and epic fun collide!

For over 36 years, Cisco Live has been the ultimate destination for IT practitioners. Supercharge your skills, explore the future of tech, build your network, and celebrate one another!

Why should you attend?

• Connect and network with the brightest minds to tackle your toughest tech and business challenges.
• Discover the latest Cisco products, technologies, and services – from AI to security and networking. Plus, put your new expertise to the test with a Cisco certification exam, available for FREE to all Full Conference and IT Leadership package pass holders.
• Hear from Cisco’s Executive Leadership Team and technology industry trailblazers as they unveil Cisco’s vision for the future. Learn from top partners and Cisco experts in the energetic heart of Cisco Live – the World of Solutions!
• Get ready to party at the legendary Cisco Live Celebration! Experience epic receptions, dynamic meetups, thrilling gamification competitions – and more! – all week long in Las Vegas. 

Federal IT isn’t standing still, and neither are the rules, priorities, and playbooks shaping it.

Shift Happens is a one-day MeriTalk forum where government and industry leaders examine what’s changing in how agencies fund, buy, secure, authorize, and scale technology – and what those shifts mean in practice.

Candid, policy-forward conversations will explore the shift in approach across AI, cybersecurity, quantum, acquisition, cloud authorization, and digital services, focusing on practical implications, implementation realities, and what comes next.

The Texas Digital Government Summit is where innovation meets impact!

Bringing together the brightest minds in state and local government, this summit empowers public-sector leaders to explore cutting-edge technologies, modernize operations, and solve pressing challenges. From cybersecurity and AI to data governance and digital service delivery, sessions are designed to spark insight, foster collaboration, and accelerate real-world results. Whether you're shaping strategy or implementing solutions, the Summit delivers valuable peer connections and actionable guidance to help move your mission forward.

Open to Public Sector only.