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Drawing on work across two long-running federal programs and multiple AI implementations at additional agencies, the panel pushes back on the misconceptions that trip up most organizations. The conversation centers on the “plumbing” that's easy to skip and expensive to skip, items like data hygiene and process standardization and how prioritizing those items can help determine whether AI value shows up once, or keeps showing up.
What we’ll cover:
- Why "turning on AI" isn't as simple as flipping a switch
- Where the human-in-the-loop still belongs
- How AI-ready most data actually is
- The dependencies between ServiceNow's platform components that most teams don't see
- Why data hygiene and process standardization are what make AI durable
There's more to Employee Center Pro than many teams realize. We know how to change that. This is a candid panel conversation with the people who've actually implemented it. Join ServiceNow implementers – an architect, developer, UI expert and business analyst – who've translated real employee needs into the platform, joined by a facilitator to talk through what it takes to get Employee Center Pro optimized as an employee-centered experience. Many Employee Center Pro implementations never turn on the capabilities that separate Pro from a reskinned version of standard Employee Center: smart, personalized content recommendations, employee-facing communication tools and search that reaches beyond the native knowledge base. The panel talks through the possibilities of what can be configured and why weekly active users is the number you want to measure. Drawing on work implementing and managing EC Pro as the enterprise front door for long-running federal programs and greenfield implementations connected to systems like Workday and SharePoint, the conversation centers on what’s possible in EC Pro and the standardization work that makes better usage possible.
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