Infosys

We are entering the Agentic Era, where AI doesn’t just automate tasks, it perceives, reasons, takes action, and collaborates with human experts to deliver outcomes at unprecedented speed. For labor agencies, the question is no longer whether to adopt AI, but how to do so responsibly, transparently, and in a way that drives measurable impact from day one.

This webinar introduces the Agentic Labor System, a blueprint for moving from process bound operations to an intelligent, outcome driven service model. You’ll see how agent powered capabilities built on Salesforce, Agentforce, Data Cloud, and the Einstein Trust Layer—can re-engineer every major labor function: claims intake, adjudication, fraud prevention, and constituent experience.

Key Takeaways:

1. The Agentic LaborForce Model: Discover how a human AI collaborative workforce elevates staff capacity, improves decision quality and strengthens equity across labor programs.
2. Real World Impact Across Core Labor Functions: See how agentic capabilities reshape labor operations and AI generated case summaries to real time integrity scoring, cross program link analysis and 24/7 multilingual virtual support.
3. Responsible AI by Design: Learn how guardrails such as the Einstein Trust Layer, role-based grounding, zero data retention and embedded auditability make it possible to scale AI confidently in high stakes environments like adjudication and program integrity.
4. A Roadmap for Tangible Results in 90, 180 and 365 Days: Explore a phased adoption model that covers foundational readiness, human in the loop governance, change management patterns, KPI tracking and how to expand from pilots to enterprise-wide transformation.
5. Future Proofing Your Modernization Investment: Understand why a decoupled AI layer and configuration first architecture ensure that today’s innovations evolve seamlessly with tomorrow’s models, minimizing technical debt and unlocking long term agility.