The Intersection of Culture and Technology: A Roadmap to Citizen-Centric Government

The Intersection of Culture and Technology:  A Roadmap to Citizen-Centric Government

With advancements in technology and service delivery, government agencies are faced with the challenge to keep pace with rising expectations from the public to deliver the same level of service received in the private sector or better.

Government agencies are facing with a cultural shift that shapes a new citizen engagement strategy involving technology, policy, programs, intra/inter-agency collaboration, customer friendly interaction and two-way mechanisms for feedback and best practices in service delivery.

Jason Miller, executive editor, Federal News Radio 1500 AM, will moderate an interactive discussion among private and public sector leaders about methods they are using to build a more customer-centric government.

Learning Objectives:

• Understand the societal changes that are promulgating a rapid spike in demand for citizen-centric services from government.
• Define metrics to measure service delivery benchmarks.
• Explain the principles behind the Administration’s Executive Order on Streamlining Service Delivery and Improving Customer Service.
• Pinpoint ways to use innovative technologies to enhance customer service while reducing costs.
• List performance goals for customer service standards and expectations as required by the Government Performance and Results Modernization Act of 2010.

 *Training Certificates will be e-mailed to attendees after the event.