When Government Meets Real-Time Mobile Engagement

In 2014, the total number of global mobile Internet users is expected to surpass the total number of desktop Internet users. Government agencies are facing the reality that the preferred engagement channel of their constituents is no longer fax, snail mail, web portals, or phone - it’s mobile.

Static mobile apps - those enabling users to locate stores, check statuses, and review account information - have paved the way for the next wave of mobile engagement apps. Government organizations must significantly mobilize constituent-facing processes to remain relevant and efficient.

By transforming smartphones and tablets into powerful information-capture devices, the Kofax Mobile Capture™ Platform enables better, faster service. Government workers, inspectors, and field agents can now access and update case files onsite, without enduring days of processing. Identity and signature cards can be captured and evaluated for immediate feedback, and supporting data can be validated right at the point of contact, ensuring a smooth and satisfying exchange between citizens and government employees.

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