Shared Services and Process Improvement for Higher Education & Government 2014

It’s an exciting time for shared services in government and higher education. As the needs and demands of the public evolve, so must the organizations they depend on to educate and protect them.

This summit will offers a unique, in-depth and collaborative learning experience to equip participants with the knowledge and skills they need to optimize support services and enable the reallocation of resources back to their organization’s core mission.

Benefits of Attending

• Engage with industry peers during our pre-conference Higher Education and Government Focus Days and discover how organizations similar to yours have successfully set up, optimized and expanded shared services initiatives despite even extreme internal resistance, budgetary constraints and institutional complexity
• Get introduced to next generation solutions and innovative strategies to engage customers, drive accountability and more effectively manage the performance of shared services and admin employees
• Hear real-world, action-oriented perspectives on how to effectively navigate the speed, uncertainty, and complexity of change with systematic and relationship-focused change management strategies
• Learn from the experiences of other and exchange proven solutions for maximizing customer satisfaction and employee engagement in our small group discussions broken out by industry and maturity