ACT-IAC General Membership Meeting

Please join us for our first ACT-IAC General Membership Meeting of the new year on Wednesday, January 21, 2015 at the Washington Marriott at Metro Center, 775 12th Street NW, Washington, DC 20005.

ACT-IAC spearheaded an energetic dialogue at the Executive Leadership Conference spotlighting government's cross agency priority goal of providing world class service to its customers. On November 25, 2014, the ACT-IAC Planning and Architecture Shared Interest Group published the "Life Events - Connecting Citizens to Services" White Paper developing the case for a citizen-centered framework and approach to improving public services. Join us at the next ACT-IAC Membership meeting, as our panel continues the dialogue with a discussion of "The Customer Revolution is Here".

Agencies, such as the General Services Administration, Internal Revenue Service, the Department of Veterans' Affairs, Social Security Administration and Department of Education’s - Federal Student Aid, provide highly visible customer service to expansive sectors of our nation.

Come and listen to how these agencies are mobilizing their organizations to:

Streamline transactions for citizens
Develop standards for high impact services
Utilize technology to improve the customer experience.

Featured Panelists:

Phaedra Chrousos, Chief Customer Officer, General Services Administration
Rajive Mathur, Director, Office of Online Services, Internal Revenue Service
Herb Strauss, Assist Deputy Commissioner for Systems and Deputy CIO – Social Security Administration
Brenda Wensil, Chief Customer Experience Officer, Federal Student Aid, Department of Education
Department of Veterans Affairs (invited)

The panel will be moderated by Martha Dorris, Director of Office of Innovative Technologies, General Services Administration and Jim Williams, Partner at Schambach and Williams Consulting, LLC.

Agenda:

3:30pm – 4:00pm Registration

4:00pm – 4:30pm IAC Business Meeting
4:30pm – 5:30pm Program Speaker/Panel "The Customer Revolution is Here"
5:30pm – 7:00pm Networking Reception

Please feel free to invite other colleagues to attend. Prospective IAC members and government colleagues who are not already involved in ACT or IAC should call 703-208-4800 to register.