The Steps to Building Total Customer Relationships

Customers today now expect great experiences with the businesses they engage with and are continually seeking similar experiences from government. The key to such experiences? Great data about their customers and employees who are customer ready.

To give this same level of service to the public they serve, your workers should have access to complete and accurate records for each citizen they serve. But the challenge preventing workers from making fully informed decisions are inconsistencies in the data from the multiple systems they access to find that information. How do you discern relationships between people, programs, locations, and workers? If your agency or programs are like many, these common challenges prevent you from delivering the best possible service to your main customer, the citizens of your jurisdiction.

Please join DLT and Informatica to learn the steps needed for your agency to leverage technology and create the great data needed to deliver with the experiences of commercial companies.

• Discover the importance of trusted customer profiles that includes identifying the relationships between people, programs and services
• Understand the impact of great data – data that is clean, safe and connected
• Hear how a focus on data first can help your agency better deliver its mission efficiently and effectively to the betterment of your customers

Register today for this complimentary and informative webinar.