The 5 Keys to Achieving Next Generation Customer Experience

Customer Experience (CX) is a Presidential Priority under the Management Agenda. Not only does a positive customer experience build trust between the citizen and agency, it also enables the agency to be more efficient with their limited resources. Yet, how do government agencies undertake this large initiative and truly improve their customer experience?

View our on-demand webcast to learn how you can lead your government agency to a NextGen Customer Experience and join Customer Experience experts from Genesys as they discuss 5 keys to improve the Customer Journey.

During this complimentary webcast you will learn:

• The connection between increasing efficiency and improving customer experience
• The correlation between employee engagement and customer experience
• Best practices to unify all citizens' touchpoints, channels, and interactions to deliver consistent omnichannel customer journeys
• Customer case studies, including the City of Avondale and the State of Michigan Department of Human Services