ServiceNow ITAM Webcast Series

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation?

The symptoms may appear in many situations, but the true challenge is determining what the real problems are and how to solve them. First and foremost, establishing a process to identify where you are in your IT operations maturity and then developing a roadmap for where you would like to go is essential. The potential benefits are numerous - reducing wasteful spending, improving responsiveness to customers, meeting stakeholder expectations, and being prepared for general audits.

In this three-part webinar series, experts in IT Service Management and IT Operations Management discuss these challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state. Attendees will learn strategies to drive toward these outcomes, specifically geared toward Federal IT organizations: achieving improved visibility, remediation, governance, and service delivery across both enterprise and cloud environments.

For more information on each webinar, please click on the links below: 

Webinar #1: Visibility 
Webinar #2: Availability
Webinar #3: Agility

Regards, 

Sean Brandner
ServiceNow Public Sector
at Carahsoft Technology Corp. 
703-230-7546 (Direct)
855 ITSM-NOW (Toll-Free)
sean.brandner@carahsoft.com
www.carahsoft.com/servicenow

Interested but cannot attend at this time? Register now to receive a copy of the presentation.