Change and Leadership in a Digital Public Sector 2016

Change and Leadership in a Digital Public Sector 2016” New Zealand Public Sector Customer Interaction Conference, 2016 Rydges – Wellington, New Zealand

The third New Zealand Public Sector Customer Interaction Conference is a ‘must be at’ event in 2016.

The 2016 conference brings together an amazing line up of speakers. Individuals who are at the forefront of change and lead their organisations in this turbulent and dynamic new world.

Learn from these thought leaders and practitioners. Interact with them in workshops designed to enable you to explore your own challenges and maximise your investment in time!

Don’t Miss out! Book these dates into your Calendar. An opportunity that does not come often.

Topics being covered...

• Adapting Government to a Customer Centric Model
  Rosetta Carrington Lue
  Chief Customer Service Officer, Philadelphia.

• Seeding a Service Infrastructure
  Adrienne Cleland
  Director of Administration and Registrar University of Auckland.

• Reorganising service delivery structure and customer service: Challenges and lessons
  George Van Ooyen
  General Manager Contact Centre Services, Service Delivery, Ministry of Social Development (MSD)

• From Agency Silos to Customer-Centric Life Events
  Jeff Montgomery
  Registrar-General and General Manager of Births, Deaths, Marriages, Citizenship, Authentications and Translations

• Innovations in the digital space driving customer engagement and improved self-resolution
  Michael Clark Executive Director
  Technology and Innovation, Fair Work Ombudsman Office, Australia

• The Internet of Things and IT Led Industry Transformation
  Audrey William
  ANZ Head of Research Frost and Sullivan

Other speakers include…

 Mike Manson, Chief Executive, Association of Local Government Information Management (ALGIM), Mike Newell, Microsoft, Sandie Overtveld, Vice President Zendesk