ServiceNow CSM Webinar
Customer Service is a Team Sport
The best sports teams make winning look effortless. Citizen service teams can have similar success when they are connected to the right data and able to use that information to make proactive changes.
Join ServiceNow and Carahsoft on Thursday, November 9, 2017 to learn how government service teams can execute a winning strategy for:
- Making it easy for citizens to engage
- Establishing self-service solutions that reduce case volume
- Proactively monitoring for issues and create cases automatically
- Assigning tasks across the organization
- Fixing issues to prevent future calls
Presenters will walk through management of a FOIA request as an example to show how traditionally complex, resource intensive cases can be simplified with a new approach to citizen service.
Relevant Government Agencies
Other Federal Agencies, State Government, County Government, City Government, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Nov 9, 2017, 2:00pm - 3:00pm
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
ServiceNow Gov Team at Carahsoft Technology Corp.
