Genesys - Boston CX

Revolutionize how you interact with your customers

Leverage modern technology to keep your customer engagement cutting-edge and manage the ever-changing customer expectations.

Join Genesys for an afternoon full of learning, networking, fun, and prizes. We will be discussing the following key topics:

Deploying AI technologies now - with Amazon lex and Altocloud
Managing Voice, Email, Chat, Text, and social media through one agent interface
Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
Ensuring flexibility through BYO Carrier and open API Platform