9th Annual Customer Experience Summit

The federal government has made major strides to improve customer experience over the last few years, from technology advancements that improve airport security to making the Improving Customer Experience with Federal Services a Cross-Agency Priority Goal. And with the passage of the 21st Century IDEA Act, now, it’s on agencies to comply and deliver on the promise of improved digital services before the year’s end. While the agencies experienced a slight decline in 2018’s American Customer Satisfaction Index, customer experience in government is at its second-highest point since 2008.

As public sector organizations continue to improve CX practices, private sector companies are also taking steps to transform customer experience. What steps have private sector organizations taken to improve their CX reputations? How are federal agencies revolutionizing their own practices to put the customer first? During the 9th Customer Experience Summit, we’ll sit down with CX leaders to discuss how public and private sector organizations can learn from each other.

On May 22, Government Executive and Nextgov will sit down with leaders to discuss best practices for building a culture of customer service, monitoring real-time analytics, increasing trust and strategies for implementing these methods at public and private sector organizations.