How Rhode Island Rapidly Scaled to Handle Unemployment Claims

Unemployment claims are surging throughout the country, and the state of Rhode Island is no exception. The Rhode Island Department of Labor and Training (DLT), which manages unemployment insurance (UI) claims for state residents, received more than 140,000 initial claims for the UI program alone in the first 45 days after the governor declared a state of emergency.

But what DLT did next forever changed the speed and efficiency with which it serves its citizens.

Join Governing at 10 a.m. Pacific/1 p.m. Eastern on May 7 to hear Scott Jensen, director of DLT, discuss how DLT partnered with Amazon Web Services (AWS) to launch a cloud-based contact center solution to replace the department’s legacy interactive voice response (IVR) and interactive web response (IWR) systems and expand its capacity to take thousands of simultaneous calls.

Register now and hear:

• How the solution enabled nearly 75,000 Rhode Island residents to successfully file continuing unemployment claims on its first day
• How a new cloud-based online process is allowing DLT to collect and store Pandemic Unemployment Assistance application information
• How your state can harness the cloud for a rapid solution to a surge in unemployment claims