How To Rapidly Modernize To Meet Unprecedented Needs

A cloud-based communication service to hold virtual press conferences. A contact center solution that can handle tens of thousands of calls a day. A text-to-speech service and artificial intelligence-enabled chatbot solution to more quickly and simply answer constituent queries.

These are ways in which the state of West Virginia has rapidly modernized its infrastructure in the face of unprecedented demand for services in the face of COVID-19.

On June 11 at 10 a.m. Pacific/1 p.m. Eastern, join Governing as we speak with Joshua Spence, chief technology officer and director of the West Virginia Office of Technology.

Register now and listen later and you’ll find out:

• How you can use the cloud to rapidly modernize infrastructure like contact centers to handle massive amounts of calls regarding unemployment claims
• How you can use communications technology to promote transparency and better communicate with the public and the press
• How artificial intelligence solutions can help you streamline constituent queries