Building an Incident Response Approach for Your Educational Institution

Downtime is inevitable. New applications, shifting application usage trends, and remote work not only increase downtime frequency, but the length of downtime. While downtime may be inevitable, you and your team can choose how to respond.

An incident response plan bolstered by an on-call system can help your team direct problems to the right people faster, recover from downtime more effectively, and reduce on-call burnout and "alert fatigue."

Topics to be discussed:

• The challenges of building an incident response approach
• Experiences rolling out on-call to higher education teams
• How Splunk and VictorOps helps direct problems to the right people and enable collaboration