Part 1: Using ITBM for ongoing value with the Now Platform

Organizations are deploying the Now Platform and users from across the enterprise are seeing that it helps them accomplish their objectives in innovative and efficient ways. This means more users are looking to ServiceNow to manage all their business initiatives. You need to take a value-based approach, which requires discipline and focus. Because this is often challenging, we created this two-part webinar series to give you insight into how you can maintain a focus on value and use the power of the Now Platform to take your projects from an idea to a success story.

This first session introduces you to the Now Value framework and highlights how you can use IT Business Management (ITBM) solutions to plan for success by envisioning the value as the first phase of ServiceNow’s formula for success. We’ll discuss how you can manage demand on the Now Platform to improve the quality and value of the services you offer. You’ll also learn how to use the Now Platform to save time, increase efficiency, and improve visibility into ongoing work.

You’ll also learn:

• The importance of a value focus and how to develop a value approach to ServiceNow-related work
• The value of a well-designed process for platform demand management
• How to identify and prioritize work that will have the greatest strategic impact
• How to align demands and your ServiceNow roadmap to your desired outcomes