The Helix Differentiation

When selecting a vendor with whom to transition to a SaaS model you are embarking upon a partnership.

This session will explore the Service aspects of Helix and why we firmly believe that BMC is the partner you should commit to for your Service Management and Service Operations platform.

In this webinar we will discuss the SaaS Service Description associated with BMC Helix, including:

1. Data Centre Architecture
2. High Availability and Disaster Recovery
3. Service Delivery and Operations
4. SLAs and Service Levels and Support Hours
5. The Business Relationship Manager role