How to Transform Customer Service Operations

In today’s marketplace, it’s essential to put customer service at the top of your business priorities. ConnectRN is a clinician community and technology platform that matches nurses and healthcare providers with available shifts. They recently moved away from legacy telephony solutions to spin up a Salesforce Service Cloud Voice-based call center within days.

Join our webinar to learn how the solution helped ConnectRN capture customer needs, deliver faster service, and achieve substantial company savings. Gain insights into how Salesforce Service Cloud Voice, with Amazon Connect, provided a unified console to host calls and pull in CRM data. Also, see a demo of the simplified out-of-the-box setup of Amazon Connect and how to manage calls in Service Cloud Voice.

In this webinar, you'll learn to:

Reduce or remove low-level tasks by providing real-time transcription and intelligence-driven actions, like self-service FAQ and automated password resets
Pull relevant results and recommended actions into view in real-time
Leverage analytics, performance data, and IT innovation to drive satisfaction
Improve workforce continuity and team productivity, regardless of where your call center staff is based