Beat the Bad Guys: Ensure Safe and Secure Transactions in the IVR Analyst Report Series: Featuring Aite

In this webinar we will explore:

• The current trends associated with contact center fraud activity
• The methodologies used, actionable insights within, and deep learnings from the Aite Group research report
• IVR monitoring for the reduction of fraud loss and improvement of CX as we adopt to the contactless economy

In our second webinar of the Pindrop Analyst Report Series, we are going to explore the evolving challenges in the fight against fraud. Investigate ideal solutions for challenges facing the voice channel, data leakage in the IVR, and for reducing vulnerability of contact centers to malicious attacks.

Pindrop Analyst Report Series: Join Pindrop Pulse for a three part webinar series including live analyst discussions. This series will featuring Pindrop’s Chief Marketing Officer, Mark Horne and guest speakers from Forrester, Aite and Opus.