Assess and Improve IT processes with the TIPA framework

TIPA (Tudor IT Process Assessment) is an internationally-recognized framework that uses the principles of the ISO/IEC 15504 (SPICE) standard for IT process assessment within an organization. The framework offers a turnkey solution to determine the maturity levels of IT processes that are aligned with IT best practices such as ITIL® and ISO/IEC 20000, and enables process improvements.

Certified TIPA® Assessors for ITIL are skilled professionals who conduct IT process maturity assessments (ITIL and ISO/IEC 20000) in organizations that use ITIL. The TIPA Assessor for ITIL course prepares these professionals for taking and passing the TIPA Assessor for ITIL Certification Exam.

This 3-day Virtual course equips the participant with the ability to perform a process-assessment (ITIL or ISO/IEC 20000 Maturity Assessment) based on the TIPA methodology for ITIL®, under the leadership of a TIPA Lead Assessor. The course enables participants to make use of the tools provided in the TIPA toolbox, prepares participants for conducting interviews, assess and rate process or processes, and determine the current ITSM process maturity, write the assessment report, and provide recommendations for process optimization.

During this course, participants will be optimally prepared to take and pass the TIPA Assessor for ITIL Certification Exam and become a Certified TIPA Assessor for ITIL.

If you are interested in taking the September 16 - 18, 2011 Virtual Class (live instructor) to become a certified TIPA Assessor for ITIL, please contact me for more information:

John Clipp

phone: 301-473-8550

email: john@TechnoLava.com

http://www.technolava.com/TIPA_Assessor_for_ITIL.htm