The Last Mile in the Race to Vaccinate America: The Citizen and Patient Experience

The logistical challenges associated with the COVID-19 vaccine rollout are immense, and news of distribution failures nationwide are growing. In the urgency to vaccinate our population, the right citizen experience is critical, yet in most areas of the country there are numerous gaps in the vaccination experience journey.

Join experts from Governing and TTEC on February 17 at 11:00am PT/2:00pm ET as we explore how some government and healthcare organizations are bridging the gaps and delivering an efficient, demand-based, safe consumer vaccination experience, and how you can, too.

We’ll discuss:

• How government and healthcare organizations are connecting empathetic, at-home associates with citizens to deliver accurate vaccine information and scheduling support at scale
• Strategies for handling surging call volume, enabling proactive outreach and strengthening public trust through greater transparency
• How to enable timely reporting/tracking to national and state/local databases by replacing or augmenting current systems with a flexible and modular approach