Designing Digital Government Experiences to Work for Everyone

State and local governments have a prime opportunity to redesign difficult-to-navigate government processes to better meet the needs of both constituents and internal employees. For many government agencies, the pandemic highlighted key issues: monolithic, inflexible systems that are unable to scale and a dependence on manual processes that relied on human capital.

With these lessons learned, governments need to harness flexible and customizable technology and processes that give them the agility to better meet residents’ needs. They also need to ensure they can get efficient and timely feedback from residents on their government experience to tailor digital services that work for everyone.

Join Government Technology on July 8 at 10 a.m. Pacific/1 p.m. Eastern for a 30-minute discussion to hear how you can leverage technology and build workflows that are designed with the end user in mind.