How Rackspace Boosts Customer Experiences with Amazon Connect and Calabrio

In today’s remote world, businesses are facing challenges when it comes to sales development, workforce management, and quality management. They need a smart, simple, and scalable way to enable their workforces to give customers the high-value experience they expect.

In this webinar, you’ll learn how Calabrio and AWS are working together to give businesses a way to measure and manage their workforce to deliver seamless multichannel customer experiences. You’ll also see how Calabrio leveraged Amazon Connect to help Rackspace, a cloud computing company, manage their remote workforce to identify non-value-added work and enhance their customers’ journey.

In this webinar, you'll learn:

• How to effectively analyze every interaction to anticipate customer needs and optimize agent training
• How businesses can schedule and manage contact center employees more effectively
• How businesses can manage and measure quality of interactions across every channel