Reinvent Contact Center Experiences: The ServiceNow Journey with Amazon Connect

Contact center as a service for a new world of work

A growing business faces many challenges, such as increased IT demands, employee growth, and delivering consistently excellent customer experiences. ServiceNow faced all these as they experienced sudden, rapid double-digit growth.

Join this webinar to meet Amazon Connect and see the benefits, challenges, and lessons learned as ServiceNow reinvented their own contact center before offering those services to their own customers. Explore how their new Cloud Call Center and its integration with Amazon Connect helps businesses deliver exceptional customer and employee contact center experiences.

In this webinar, you'll learn:

• What Amazon Connect is and how it’s disrupting the contact center landscape
• How ServiceNow leveraged Amazon Connect’s key tools and integrations to automate and scale resources within set budgets
• How to overcome the most common contact center challenges enterprises face, such as simple changes that used to require months to implement
• How to identify minimal changes enterprises can make for maximum impact to improve both customer and employee experiences
• Best practices and pitfalls other enterprise organizations can learn from when adopting a contact center solution