Dreamforce Roundtable: Unemployment Insurance Modernization Beyond the Pandemic

As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-imagine its systems to connect the entire labor Labor & Workforce experience - from claimant to job seeker to reemployed.

Join New Mexico Department of Workforce Solutions and industry experts for an engaging dialogue on lessons learned during the COVID-19 pandemic and, most importantly how we can take this unique opportunity to create a less transactional and more citizen-centric ways to deliver Labor & Workforce services.

Find out how states are developing innovative approaches to:

• Citizen engagement
• Claims processing
• Employer engagement
• Workforce services
• Creating a connected experience

See how these incremental improvements are part of a larger innovation pathway to re-imagine the future of unemployment insurance, workforce development, and overall government service delivery.